ED-CA-04 - IP Camera - I am no longer receiving any notifications
If you can access your camera's images and recordings, the camera is properly installed and the notifications could be blocked by your internet router. You can firstly disconnect from the power for few minutes, and then reconnect it. Also try to restart your internet router and check its notification settings. If…
What is the lifetime of batteries of the DiO products?
Lifetime of the battery in DiO products (switches, remote controls, detectors, etc.) is approximately 2 years of normal use. Bad battery quality may have a significant effect on decreasing this battery life and, vice versa, high quality batteries may increase service life.
DiO Wi-Fi Videophones - Can I supply the DiO Wi-Fi videophone with a power source other than 12/24 DC?
The DiO Wi-Fi videophone requires a 12/24V power supply, a transformer is provided in the kit to adapt to the proper voltage of 3.6V.
DiO Wi-Fi Videophones - IP Videophone - Is the messaging function available on the DiO Wi-Fi videophone?
As owner of the videophone, it is possible for you to record a message (via the DiOCam+ application, under the settings > leave a message menu) which will be activated if you have a visitor when you are away. You can use this, for example, to inform delivery personnel where they can leave a package. Keep in mind, ho…
34890 - 2-Wire IP Videophone - External button remains locked
If your button is locked, you can try to apply a bit of electronic-safe lubricant (such as WD-40) in order to resolve the problem. If this is not the case, you can have your device completely repaired by your reseller. Within the guarantee period, this can also be rectified by an inspection and quick repair in our …
DiO HomeBox - The LEDs of my HomeBox flash or do not all light up at the same time.
Please disconnect your HomeBox, wait for 20 seconds, reconnect it and wait for a few minutes. Then check the status of the LEDs on your HomeBox: - The LED on the right confirms that it is connected to the power supply. If it is off, check that your HomeBox is properly connected to the power supply (micro USB por…
34940 - 34942 - GSM Alarm System - How do you get a receiver/sensor to recognise the main unit?
To connect your receiver to your main unit, all you need to do is to follow the steps below: 1) Type in the base code (1234). If you have changed it, type your chosen code; 2) Then press the "microphone" key on the main unit, effectively setting it to "learn" mode; 3) Within 30 seconds, activate your receiver/sens…
06 - Reset the remote control
How to reset the Mesh Bluetooth remote control ? * Press and hold the ON (I) and Color Cycle (left of Favorites 2) buttons for 3 seconds. The LED on the remote control will blink to confirm the reset. To pair the remote control with a Bluetooth lamp : * 03 - Associate your lamps with a remote control (w…
DiO HomeBox - How do I connect by shutter motor (MVR-Series) to the DiO HomeBox?
In your DiO HomeBox, install a new “shutter receiver 433 MHz by DIO” accessory. Once it is configured in your HomeBox, put your motor into learn mode and click 2 to 3 times on raise and lower to the level of your computer screen, until you obtain a to-and-fro movement from the motor. Once that happens, the shutter m…
06 - Why are system permissions required when installing the app?
When you first install the app, your smartphone will ask you if you want to allow access to certain features of your phone with the app: Bluetooth activation This activation is mandatory to control the bulbs from the application because the bulbs use Bluetooth technology Localization activation This activation …
