34543 - Wireless Camera - Can I connect an external hard disk to it?
It is completely possible to connect an external hard disk (capacity up to 2 TB) to your camera. In order to do so, use the USB port at the back of the screen.
53012 - Wi-Fi timer switch - What is the "router restart" function for?
The "router restart" function allows you to re-establish the link between the socket and the router if it is cut off
32180 - Bulb holder - How do I connect a bulb holder?
To connect your bulb holder and create your personalised light fitting, follow the steps below: 1) Unscrew the upper part; 2) Unscrew the plastic bulb holder from the metal protection; 3) Remove the two side tabs of the plastic bulb holder to separate the 2 parts; 4) Insert and reconnect the power supply cables…
04 - Can I install the DiO one/my Chacon application on multiple devices?
The DiO one/my Chacon application can be installed on several devices in the same house. AwoX has set up through cloud service the sharing of preferences between different devices or users in the house.
MVR Series - Roller Shutter Motor - Can I add a DiO remote control unit to my existing electrical roller shutter?
If your roller shutter is wired, you can make it remote controllable with the DiO control units without any difficulty. All you need to do is add a DiO shutter module at the level of the motor, and a DiO wireless control unit for remote control. On the other hand, if your shutter motor installation is already equ…
How do I change the e-mail address of my connect.getdio.me account?
For security reasons, it is not possible for you to change the e-mail address linked to a user account by yourself. This does not mean, however, that you must have your account deleted. Simply contact us via chacon.com/support with information relating to your account, MAC address and your new e-mail address and we …
06 - Reset the remote control
How to reset the Mesh Bluetooth remote control ? * Press and hold the ON (I) and Color Cycle (left of Favorites 2) buttons for 3 seconds. The LED on the remote control will blink to confirm the reset. To pair the remote control with a Bluetooth lamp : * 03 - Associate your lamps with a remote control (w…
My light does not switch off completely when it is connected to a DiO micro-module
With certain LED bulbs, it may be that a residual current is not correctly managed by the bulb, which causes flashing or continuous very dim lighting. In this case, please connect a parallel bypass to your bulb that will absorb this residual current. The bypass (ref. 54518 ) is available from our webstore at chaco…
53012 - Wi-Fi socket - Can't establish a connection from the outside via 3G / 4G
Any access to your sockets from the outside (using a mobile 3G or 4G network) still has to go through your internet router in order to communicate with the sockets. If they operate as intended while using the Wi-Fi network at home, the problem is probably not related to the sockets themselves, but to your internet ro…
34945 - Motion Sensor - How do I replace the batteries in my motion sensor?
To replace the batteries of the motion sensor, follow the steps below: 1) Unscrew the screw on the upper part of the detector; 2) Using a precision flat-headed screwdriver, separate the front panel from the rear cover; 3) You will then have access to the batteries located inside. Simply remove them and …
