DiO HomeBox - The LEDs of my HomeBox flash or do not all light up at the same time.
Please disconnect your HomeBox, wait for 20 seconds, reconnect it and wait for a few minutes. Then check the status of the LEDs on your HomeBox: - The LED on the right confirms that it is connected to the power supply. If it is off, check that your HomeBox is properly connected to the power supply (micro USB por…
07-How to re-initialize the Bluetooth service of my Android phone / tablet?
* Click the Phone Settings icon, then Applications: All (If necessary, click "show system processes"), then open "Bluetooth Shares" and select Storage: Clear Data. * Disable and enable the phone's Bluetooth service by double-clicking the icon in Quick Settings. * Turn off and on your bulb electrically.
07 - Problem of association of a SmartPEBBLE to a Mesh lighting system
The SmartPEBBLE in its factory version is not compatible with Bluetooth Mesh lamps and remains "locked". We have therefore integrated a feature to unlock the SmartPEBBLE in our application: * First make sure that your Bluetooth Mesh lamp is up to date via the " Updates " menu. If it is not, update it. * Once …
Can the DiO receivers operate at 24V?
No, the DiO modules are provided to be used at 230V, so they do not operate at 24V.
IPCAM Series - IP Camera - No notifications on my smartphone
If you're not receiving any notifications on your smartphone, try following the steps below: 1) Access your camera via the app and click on the options menu (3 dots) at the top of the screen on your smartphone. 2) Once there, select “notifications” in the menu and activate them; 3) Activate the "sound" option in t…
53012 - Wi-Fi Timer Switch - Can I also control my adapters using more than one smartphone or tablet?
You can control the socket from several devices (smartphone, tablet), provided you're using the same account details when connecting to the app
09 - Add an EGLO PLUG PLUS in the SmartCONTROL app
You're using demo endpoint of Iframely API commercially. Max-width is limited to 320px. Please get your own API key at
53010 - Wi-Fi Neo socket - My Neo socket is no longer connecting, how do I reset it?
It is not possible to reset this type of socket. You can, however, try to: - Delete the app and restart the installation; - Test it, if possible, on another Wi-Fi connection if the problem persists; - Also check that your Wi-Fi is working properly at 2.4 GHz; - Consult your internet provider to change certain set…
The LED of my lighting module goes off after 5 seconds, is that normal?
This meaning depends on the module model. On module 54755 (old generation), this shows a fault at the bulb level. Check that your bulb is working without the module. On module 54855 (new generation), the LED actually goes off after 5 seconds to optimise standby consumption of the product.
IPCAM Series - IP Camera - No connection with my smartphone
If you cannot connect with your smartphone, you may want to try the following steps: 1) Reset the camera(s) from within the application and restart the complete initialisation of them; 2) Check that your camera is properly positioned inside the radius of action of your Wi-Fi network; 3) Completely delete them from…
