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DiO Wi-Fi Videophones - Is the DiO Wi-Fi videophone available without the battery?
The kit that is currently available always contains the rechargeable battery. However, the kit also includes all the accessories for a wired installation on a 12/24V power supply, without needing to use the battery.
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07 - Problem of association of a SmartPEBBLE to a Mesh lighting system
The SmartPEBBLE in its factory version is not compatible with Bluetooth Mesh lamps and remains "locked". We have therefore integrated a feature to unlock the SmartPEBBLE in our application: * First make sure that your Bluetooth Mesh lamp is up to date via the " Updates " menu. If it is not, update it. * Once …
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53012 - Wi-Fi Timer Switch - Can I also control my adapters using more than one smartphone or tablet?
You can control the socket from several devices (smartphone, tablet), provided you're using the same account details when connecting to the app
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06 - Reset the remote control
How to reset the Mesh Bluetooth remote control ? * Press and hold the ON (I) and Color Cycle (left of Favorites 2) buttons for 3 seconds. The LED on the remote control will blink to confirm the reset. To pair the remote control with a Bluetooth lamp : * 03 - Associate your lamps with a remote control (w…
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06 - Why are system permissions required when installing the app?
When you first install the app, your smartphone will ask you if you want to allow access to certain features of your phone with the app: Bluetooth activation This activation is mandatory to control the bulbs from the application because the bulbs use Bluetooth technology Localization activation This activation …
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53012 - Wi-Fi Socket - Is the socket program saved in case of a power cut?
In case of a power cut, the socket will save its internal programming. When the current resumes, it will not be necessary to restart the connection through the application. The connection will be established automatically.
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05 - What data is collected by AwoX?
When creating the account, we collect on our servers your name, email, password, date of creation of the account and the smartphone or tablet control (name, model, OS version). During product installation, we collect on our servers through the application the following information about Awox products or those of o…
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07-How to re-initialize the Bluetooth service of my Android phone / tablet?
* Click the Phone Settings icon, then Applications: All (If necessary, click "show system processes"), then open "Bluetooth Shares" and select Storage: Clear Data. * Disable and enable the phone's Bluetooth service by double-clicking the icon in Quick Settings. * Turn off and on your bulb electrically.
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34547 - 34548 - IP Camera - No connection after internet router change
If you change your the internet router, it's possible that you may lose your connection to the camera. In this case, it may be necessary to reset the camera, remove them from the app and restart install process. Warning: After each reset, wait for 15 min before reinstalling If you're facing this issue with sever…
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The LED of my lighting module goes off after 5 seconds, is that normal?
This meaning depends on the module model. On module 54755 (old generation), this shows a fault at the bulb level. Check that your bulb is working without the module. On module 54855 (new generation), the LED actually goes off after 5 seconds to optimise standby consumption of the product.
