53012 - Wi-Fi Socket - I have not received the e-mail confirmation with the code
This e-mail is automatically sent to your inbox. If it is not there, you might want to check your spam folder. If you still can't find it, please check that the address you entered is correct and valid. If you've located the code, make sure to insert it into the Chacon Home app as soon as possible, as the code is…
53012 - Wi-Fi Socket - Is it possible to have the "CHACON Home" application on 2 different devices?
Yes, that is possible. You simply need to restart the recognition procedure on the second device in order to be able to control your sockets with it.
What is the lifetime of batteries of the DiO products?
Lifetime of the battery in DiO products (switches, remote controls, detectors, etc.) is approximately 2 years of normal use. Bad battery quality may have a significant effect on decreasing this battery life and, vice versa, high quality batteries may increase service life.
32180 - Bulb holder - How do I connect a bulb holder?
To connect your bulb holder and create your personalised light fitting, follow the steps below: 1) Unscrew the upper part; 2) Unscrew the plastic bulb holder from the metal protection; 3) Remove the two side tabs of the plastic bulb holder to separate the 2 parts; 4) Insert and reconnect the power supply cables…
09 - By which means can we control SmartLIGHT Mesh?
AwoX connected bulbs are usable with any standard wall switch on the market (note that you will only be able to turn off and turn on an AwoX bulb and the bulb will turn back on in the state it was turned off). If the switch is in the off mode (no current), the AwoX bulb can no longer be controlled by other means. …
34940 - 34942 - GSM Alarm System - Phone not authorised
If you get this error, you may want to try to reset your alarm unit. In order to do so, follow the steps below: 1) Turn your alarm off and then on again. Wait for a period of around 10 seconds; 2) Insert the reset code (88008800); 3) Press the "Disarm" button for 5 seconds, until the alarm beeps twice. You ha…
06 - Pairing a Wi-Fi remote control to a Wi-Fi lamp
* To pair the Wi-Fi remote control, press the ON ( I ) button within 30 seconds after turning on electrically with a switch the Wi-Fi lamp. The lamp will blink to confirm pairing. ⚠: The Bluetooth Mesh remote control is not compatible with the Connect Wi-Fi lamps. Also, the Wi-Fi remote control (433Mhz) canno…
How do I change the e-mail address of my connect.getdio.me account?
For security reasons, it is not possible for you to change the e-mail address linked to a user account by yourself. This does not mean, however, that you must have your account deleted. Simply contact us via chacon.com/support with information relating to your account, MAC address and your new e-mail address and we …
MVR Series - Roller Shutter Motor - Can I add a DiO remote control unit to my existing electrical roller shutter?
If your roller shutter is wired, you can make it remote controllable with the DiO control units without any difficulty. All you need to do is add a DiO shutter module at the level of the motor, and a DiO wireless control unit for remote control. On the other hand, if your shutter motor installation is already equ…
IPCAM Series - IP Camera - No notifications on my smartphone
If you're not receiving any notifications on your smartphone, try following the steps below: 1) Access your camera via the app and click on the options menu (3 dots) at the top of the screen on your smartphone. 2) Once there, select “notifications” in the menu and activate them; 3) Activate the "sound" option in t…
