05 - What data is collected by AwoX?
When creating the account, we collect on our servers your name, email, password, date of creation of the account and the smartphone or tablet control (name, model, OS version). During product installation, we collect on our servers through the application the following information about Awox products or those of o…
I have to put my remote control 5cm from my receiver for it to function, what is the problem?
This is most often due to interference or the battery. Start by replacing the battery of your remote control unit or wireless switch. If the problem has not been resolved, please reinstall your receiver by pressing the learn button on the receiver for 6-10 seconds until the LED starts to flash rapidly, release …
53012 - Wi-Fi Socket - Can I give the socket a fixed IP address using the app?
It will not be possible to give the socket a fixed IP address using the app. These sockets work solely with the Chacon Home app.
DiO HomeBox - What products can I control with my HomeBox?
All the receivers of the DiO 1.0, DiO 2.0 and edisio range are compatible with the DiO HomeBox. In fact, this box is compatible with 433MHz and 868MHz frequencies.
34547 - 34548 - IP Camera - No connection after internet router change
If you change your the internet router, it's possible that you may lose your connection to the camera. In this case, it may be necessary to reset the camera, remove them from the app and restart install process. Warning: After each reset, wait for 15 min before reinstalling If you're facing this issue with sever…
02-What smartphones and tablets are compatible with DiO one/my Chacon and SmartLIGHT (Mesh)?
iPhone / iPad / iPod: * iPhone as of version 4S * iPad from the 3rd generation and all versions of iPad mini * iPod Touch from the 5th generation Android Smartphone & Tablet: * From Android version 4.3 with Bluetooth and Bluetooth Low Energy
53012 - Wi-Fi Socket - Is the socket program saved in case of a power cut?
In case of a power cut, the socket will save its internal programming. When the current resumes, it will not be necessary to restart the connection through the application. The connection will be established automatically.
MVR Series - Roller Shutter Motor - How do I choose the right motor for my shutter?
To choose the right motor, you first have to check the diameter of your shutter's tube. For a diameter of 60mm, you have 3 types of motor: - The MVR-60-10RF (10Nm-115W), suitable for shutters with a maximum area of 3m2 of aluminium and PVC or 1.5m2 of wood - The MVR-60-20RF (20Nm-165W), suitable for shutters w…
MVR Series - Roller Shutter Motor - Can I add a DiO remote control unit to my existing electrical roller shutter?
If your roller shutter is wired, you can make it remote controllable with the DiO control units without any difficulty. All you need to do is add a DiO shutter module at the level of the motor, and a DiO wireless control unit for remote control. On the other hand, if your shutter motor installation is already equ…
DiO HUB + - Configuration Process
Before you begin configuring your Hub, make sure GPS/Location is active on your smartphone and that you are connected to a 2.4GHz Wi-Fi network, as the device will not work on 5GHz networks. Afterwards, follow the steps below: 1) Continuously press the button on the HUB for about 5 seconds; 2) Press the WPS bu…
