53012 - Wi-Fi Socket - Is it possible to have the "CHACON Home" application on 2 different devices?
Yes, that is possible. You simply need to restart the recognition procedure on the second device in order to be able to control your sockets with it.
What is the lifetime of batteries of the DiO products?
Lifetime of the battery in DiO products (switches, remote controls, detectors, etc.) is approximately 2 years of normal use. Bad battery quality may have a significant effect on decreasing this battery life and, vice versa, high quality batteries may increase service life.
53012 - Wi-Fi socket - Can't establish a connection from the outside via 3G / 4G
Any access to your sockets from the outside (using a mobile 3G or 4G network) still has to go through your internet router in order to communicate with the sockets. If they operate as intended while using the Wi-Fi network at home, the problem is probably not related to the sockets themselves, but to your internet ro…
MVR Series - Roller Shutter Motor - Can I add a DiO remote control unit to my existing electrical roller shutter?
If your roller shutter is wired, you can make it remote controllable with the DiO control units without any difficulty. All you need to do is add a DiO shutter module at the level of the motor, and a DiO wireless control unit for remote control. On the other hand, if your shutter motor installation is already equ…
07-How to re-initialize the Bluetooth service of my Android phone / tablet?
* Click the Phone Settings icon, then Applications: All (If necessary, click "show system processes"), then open "Bluetooth Shares" and select Storage: Clear Data. * Disable and enable the phone's Bluetooth service by double-clicking the icon in Quick Settings. * Turn off and on your bulb electrically.
09 - By which means can we control SmartLIGHT Mesh?
AwoX connected bulbs are usable with any standard wall switch on the market (note that you will only be able to turn off and turn on an AwoX bulb and the bulb will turn back on in the state it was turned off). If the switch is in the off mode (no current), the AwoX bulb can no longer be controlled by other means. …
06 - Is the data collected by AwoX secure?
Your data is primarily stored on servers with state-of-the-art security equipment and advanced security techniques and procedures. Access is strictly restricted and requires a variety of security checks, consisting of security personnel, security locks and biometric readers. Remote access to these servers is severely…
06 - Reset the remote control
How to reset the Mesh Bluetooth remote control ? * Press and hold the ON (I) and Color Cycle (left of Favorites 2) buttons for 3 seconds. The LED on the remote control will blink to confirm the reset. To pair the remote control with a Bluetooth lamp : * 03 - Associate your lamps with a remote control (w…
My light does not switch off completely when it is connected to a DiO micro-module
With certain LED bulbs, it may be that a residual current is not correctly managed by the bulb, which causes flashing or continuous very dim lighting. In this case, please connect a parallel bypass to your bulb that will absorb this residual current. The bypass (ref. 54518 ) is available from our webstore at chaco…
34940 - 34942 - GSM/SMS Alarm System - No communication
This is probably due to an incorrect operation. You can partially reset your alarm system as by following the steps: 1) Turn your alarm of and then turn it on again; 2) After waiting for around 5 seconds, insert the reset code (88008800); 2) Afterwards, press the "Disarm" button for around 5 seconds until you h…
