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I have to put my remote control 5cm from my receiver for it to function, what is the problem?
This is most often due to interference or the battery. Start by replacing the battery of your remote control unit or wireless switch. If the problem has not been resolved, please reinstall your receiver by pressing the learn button on the receiver for 6-10 seconds until the LED starts to flash rapidly, release …
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53010 - Wi-Fi Neo socket - My Neo socket is no longer connecting, how do I reset it?
It is not possible to reset this type of socket. You can, however, try to: - Delete the app and restart the installation; - Test it, if possible, on another Wi-Fi connection if the problem persists; - Also check that your Wi-Fi is working properly at 2.4 GHz; - Consult your internet provider to change certain set…
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MVR Series - Roller Shutter Motor - How do I choose the right motor for my shutter?
To choose the right motor, you first have to check the diameter of your shutter's tube. For a diameter of 60mm, you have 3 types of motor: - The MVR-60-10RF (10Nm-115W), suitable for shutters with a maximum area of 3m2 of aluminium and PVC or 1.5m2 of wood - The MVR-60-20RF (20Nm-165W), suitable for shutters w…
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53012 - Wi-Fi Socket - Can I give the socket a fixed IP address using the app?
It will not be possible to give the socket a fixed IP address using the app. These sockets work solely with the Chacon Home app.
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IPCAM Series - IP Camera - No connection with my smartphone
If you cannot connect with your smartphone, you may want to try the following steps: 1) Reset the camera(s) from within the application and restart the complete initialisation of them; 2) Check that your camera is properly positioned inside the radius of action of your Wi-Fi network; 3) Completely delete them from…
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DiO HomeBox - What products can I control with my HomeBox?
All the receivers of the DiO 1.0, DiO 2.0 and edisio range are compatible with the DiO HomeBox. In fact, this box is compatible with 433MHz and 868MHz frequencies.
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32180 - Bulb holder - How do I connect a bulb holder?
To connect your bulb holder and create your personalised light fitting, follow the steps below: 1) Unscrew the upper part; 2) Unscrew the plastic bulb holder from the metal protection; 3) Remove the two side tabs of the plastic bulb holder to separate the 2 parts; 4) Insert and reconnect the power supply cables…
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MVR Series - Roller Shutter Motor - Can I add a DiO remote control unit to my existing electrical roller shutter?
If your roller shutter is wired, you can make it remote controllable with the DiO control units without any difficulty. All you need to do is add a DiO shutter module at the level of the motor, and a DiO wireless control unit for remote control. On the other hand, if your shutter motor installation is already equ…
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54021 - Digital timer - My screen does not switch on
If your screen does not switch on: - Connect the timer to the power for a few hours before using it; - Then press the “Reset” button;
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Can I add a wireless switch to an existing wired intercom installation?
You can actually create an intercom or add a switch to an intercom system without disconnecting the cable, the installation will then be the following: - On the first existing switch: install the mico-module receiver (54515 for DiO 1.0 / ED-LI-08 for DiO 2.0) which will be connected to the switch, to the light and…
