13 - Safety of Wi-Fi products
The issue of security of Wi-Fi products has two aspects: security during initial configuration and security in the daily use of the device. With regard to the initial configuration : * The password for the Wi-Fi access point is encrypted when it is transmitted from the phone to the device being configured. * Al…
34890 - 2 Wire IP Videophone - Connection problem
In case there is a problem with the Wi-Fi connection, here are a few things you can do to check it: 1) Reset your device and restart the installation; 2) Check the distance between your screen and your router; If the distance between your screen and the door station is greater than 15m, the cross-section of …
34890 - 2-Wire IP Videophone - External button remains locked
If your button is locked, you can try to apply a bit of electronic-safe lubricant (such as WD-40) in order to resolve the problem. If this is not the case, you can have your device completely repaired by your reseller. Within the guarantee period, this can also be rectified by an inspection and quick repair in our …
34817 - Wireless Videophone - No Picture
This may happen due to signal loss because of obstacles and or/distance. The maximum reported signal transmission distance assumes the absence of any interferences, as it is measured in laboratory environments. Thick walls, the type of wall, radio frequencies, Wi-Fi devices, etc, can cause disturbances that affec…
02-What smartphones and tablets are compatible with DiO one/my Chacon and SmartLIGHT (Mesh)?
iPhone / iPad / iPod: * iPhone as of version 4S * iPad from the 3rd generation and all versions of iPad mini * iPod Touch from the 5th generation Android Smartphone & Tablet: * From Android version 4.3 with Bluetooth and Bluetooth Low Energy
DiO HomeBox - The LEDs of my HomeBox flash or do not all light up at the same time.
Please disconnect your HomeBox, wait for 20 seconds, reconnect it and wait for a few minutes. Then check the status of the LEDs on your HomeBox: - The LED on the right confirms that it is connected to the power supply. If it is off, check that your HomeBox is properly connected to the power supply (micro USB por…
34940 - 34942 - GSM/SMS Alarm System - No communication
This is probably due to an incorrect operation. You can partially reset your alarm system as by following the steps: 1) Turn your alarm of and then turn it on again; 2) After waiting for around 5 seconds, insert the reset code (88008800); 2) Afterwards, press the "Disarm" button for around 5 seconds until you h…
02 - What is a secure Bluetooth connection?
The secure Bluetooth connection applies to all control modes, whether through the SmartCONTROL application or the remote control . Please refer to the next chapter to learn more about how to control AwoX bulbs. Whatever the mode of control used, only the occupants of the house will be able to take control of their…
03 - Can I share setup and preferences set in an app with others?
With a single user account for a home, all user configurations and preferences within the same home are automatically shared . For example, when a user changes the name of a light bulb or the room in which it is placed, another user connected to the same account will automatically see these changes on their sma…
53010 - Wi-Fi Neo socket - My Neo socket is no longer connecting, how do I reset it?
It is not possible to reset this type of socket. You can, however, try to: - Delete the app and restart the installation; - Test it, if possible, on another Wi-Fi connection if the problem persists; - Also check that your Wi-Fi is working properly at 2.4 GHz; - Consult your internet provider to change certain set…
