53010 - Wi-Fi Neo socket - My Neo socket is no longer connecting, how do I reset it?
It is not possible to reset this type of socket. You can, however, try to: - Delete the app and restart the installation; - Test it, if possible, on another Wi-Fi connection if the problem persists; - Also check that your Wi-Fi is working properly at 2.4 GHz; - Consult your internet provider to change certain set…
34890 - 2 Wire IP Videophone - Connection problem
In case there is a problem with the Wi-Fi connection, here are a few things you can do to check it: 1) Reset your device and restart the installation; 2) Check the distance between your screen and your router; If the distance between your screen and the door station is greater than 15m, the cross-section of …
53012 - Wi-Fi Timer Switch - Can I also control my adapters using more than one smartphone or tablet?
You can control the socket from several devices (smartphone, tablet), provided you're using the same account details when connecting to the app
DiO HomeBox - How do I connect by shutter motor (MVR-Series) to the DiO HomeBox?
In your DiO HomeBox, install a new “shutter receiver 433 MHz by DIO” accessory. Once it is configured in your HomeBox, put your motor into learn mode and click 2 to 3 times on raise and lower to the level of your computer screen, until you obtain a to-and-fro movement from the motor. Once that happens, the shutter m…
01 - What are the benefits of AwoX-Eglo connected light?
The connected light of AwoX aims to improve the comfort of use of its private lighting by allowing to: * remotely control its lighting via a smartphone / tablet or a remote control / Bluetooth switch * be able to configure your light according to your desire adjusting the intensity and temperature of the blank…
34890 - 2-Wire IP Videophone - External button remains locked
If your button is locked, you can try to apply a bit of electronic-safe lubricant (such as WD-40) in order to resolve the problem. If this is not the case, you can have your device completely repaired by your reseller. Within the guarantee period, this can also be rectified by an inspection and quick repair in our …
34817 - Wireless Videophone - No Picture
This may happen due to signal loss because of obstacles and or/distance. The maximum reported signal transmission distance assumes the absence of any interferences, as it is measured in laboratory environments. Thick walls, the type of wall, radio frequencies, Wi-Fi devices, etc, can cause disturbances that affec…
02 - What is a secure Bluetooth connection?
The secure Bluetooth connection applies to all control modes, whether through the SmartCONTROL application or the remote control . Please refer to the next chapter to learn more about how to control AwoX bulbs. Whatever the mode of control used, only the occupants of the house will be able to take control of their…
02-What smartphones and tablets are compatible with DiO one/my Chacon and SmartLIGHT (Mesh)?
iPhone / iPad / iPod: * iPhone as of version 4S * iPad from the 3rd generation and all versions of iPad mini * iPod Touch from the 5th generation Android Smartphone & Tablet: * From Android version 4.3 with Bluetooth and Bluetooth Low Energy
53012 - Wi-Fi Socket - I have not received the e-mail confirmation with the code
This e-mail is automatically sent to your inbox. If it is not there, you might want to check your spam folder. If you still can't find it, please check that the address you entered is correct and valid. If you've located the code, make sure to insert it into the Chacon Home app as soon as possible, as the code is…
