53012 - Wi-Fi Timer Switch - Can I also control my adapters using more than one smartphone or tablet?
You can control the socket from several devices (smartphone, tablet), provided you're using the same account details when connecting to the app
53012 - Wi-Fi Socket - I have not received the e-mail confirmation with the code
This e-mail is automatically sent to your inbox. If it is not there, you might want to check your spam folder. If you still can't find it, please check that the address you entered is correct and valid. If you've located the code, make sure to insert it into the Chacon Home app as soon as possible, as the code is…
IPCAM Series - IP Camera - No notifications on my smartphone
If you're not receiving any notifications on your smartphone, try following the steps below: 1) Access your camera via the app and click on the options menu (3 dots) at the top of the screen on your smartphone. 2) Once there, select “notifications” in the menu and activate them; 3) Activate the "sound" option in t…
02-What smartphones and tablets are compatible with DiO one/my Chacon and SmartLIGHT (Mesh)?
iPhone / iPad / iPod: * iPhone as of version 4S * iPad from the 3rd generation and all versions of iPad mini * iPod Touch from the 5th generation Android Smartphone & Tablet: * From Android version 4.3 with Bluetooth and Bluetooth Low Energy
The LED of my lighting module goes off after 5 seconds, is that normal?
This meaning depends on the module model. On module 54755 (old generation), this shows a fault at the bulb level. Check that your bulb is working without the module. On module 54855 (new generation), the LED actually goes off after 5 seconds to optimise standby consumption of the product.
34949 - Wi-Fi Alarm System - No Wi-Fi connection
This could be due to diverse factors. A possible solution is to reset can the main unit. In order to do this, follow the steps below: 1) Hold down the [WiFi] button of the control panel for 7 seconds. You will hear a short beep after 3 seconds and then a long beep after 4 more seconds. 2) Once that happens, t…
34547 - 34548 - IP Camera - No connection after internet router change
If you change your the internet router, it's possible that you may lose your connection to the camera. In this case, it may be necessary to reset the camera, remove them from the app and restart install process. Warning: After each reset, wait for 15 min before reinstalling If you're facing this issue with sever…
DiO HomeBox - What products can I control with my HomeBox?
All the receivers of the DiO 1.0, DiO 2.0 and edisio range are compatible with the DiO HomeBox. In fact, this box is compatible with 433MHz and 868MHz frequencies.
04 - Start fast blink mode
* Execute the following process electrically by means of a switch You're using demo endpoint of Iframely API commercially. Max-width is limited to 320px. Please get your own API key at
01-What is the DiO one & my Chacon app?
The DiO one & my Chacon apps work on most iOS and Android smartphones and tablets. It allows remote control and adjustment of light bulbs compatible with AwoX-EGLO technologies.
