32180 - Bulb holder - How do I connect a bulb holder?
To connect your bulb holder and create your personalised light fitting, follow the steps below: 1) Unscrew the upper part; 2) Unscrew the plastic bulb holder from the metal protection; 3) Remove the two side tabs of the plastic bulb holder to separate the 2 parts; 4) Insert and reconnect the power supply cables…
34949 - Wi-Fi Alarm System - No Wi-Fi connection
This could be due to diverse factors. A possible solution is to reset can the main unit. In order to do this, follow the steps below: 1) Hold down the [WiFi] button of the control panel for 7 seconds. You will hear a short beep after 3 seconds and then a long beep after 4 more seconds. 2) Once that happens, t…
53012 - Wi-Fi Socket - I have changed internet provider and my sockets no longer connect
If your sockets were working before the switch, they are probably not the cause of the problem. You may have to contact your internet provider to check the settings of your new internet router. Here are a few notes you should pay attention to: a) Check your password, this cannot exceed 32 characters; b) Che…
01-What is the DiO one & my Chacon app?
The DiO one & my Chacon apps work on most iOS and Android smartphones and tablets. It allows remote control and adjustment of light bulbs compatible with AwoX-EGLO technologies.
Can I add a wireless switch to an existing wired intercom installation?
You can actually create an intercom or add a switch to an intercom system without disconnecting the cable, the installation will then be the following: - On the first existing switch: install the mico-module receiver (54515 for DiO 1.0 / ED-LI-08 for DiO 2.0) which will be connected to the switch, to the light and…
IPCAM Series - IP Camera - I cannot find the QR code in the instructions
The QR code is provided by the application itself and appears on your smartphone screen. Put it in front of the camera, approximately 15 cm away, until you get a sound signal. This will confirm the installation.
53012 - Wi-Fi Socket - Is it possible to have the "CHACON Home" application on 2 different devices?
Yes, that is possible. You simply need to restart the recognition procedure on the second device in order to be able to control your sockets with it.
53012 - Wi-Fi Socket - I have not received the e-mail confirmation with the code
This e-mail is automatically sent to your inbox. If it is not there, you might want to check your spam folder. If you still can't find it, please check that the address you entered is correct and valid. If you've located the code, make sure to insert it into the Chacon Home app as soon as possible, as the code is…
34942 - GSM Alarm System - How do I change the password?
To change the default password (1234), you must use the smartphone app (GSM Control) and follow the steps below: 1) Open the app and navigate to the third page. There you will find an option labelled "Disarm Code" 2) Press it and insert the new password. Afterwards, press "Done" on the top right corner of the scr…
MVR Series - Roller Shutter Motor - How do I reverse the direction of rotation of my roller shutter motor?
If your shutter opens when you press "shut" (O), and closes when you press "open" (I), this is a reverse of commands. In this case, here is the procedure to correct this: First, you must fully delete all the remote controls from the motor by doing a complete reset. Reset: 1) Cut the power to the electrica…
