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02-What smartphones and tablets are compatible with DiO one/my Chacon and SmartLIGHT (Mesh)?
iPhone / iPad / iPod: * iPhone as of version 4S * iPad from the 3rd generation and all versions of iPad mini * iPod Touch from the 5th generation Android Smartphone & Tablet: * From Android version 4.3 with Bluetooth and Bluetooth Low Energy
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53012 - Wi-Fi Socket - I have changed internet provider and my sockets no longer connect
If your sockets were working before the switch, they are probably not the cause of the problem. You may have to contact your internet provider to check the settings of your new internet router. Here are a few notes you should pay attention to: a) Check your password, this cannot exceed 32 characters; b) Che…
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DiO HUB + - Configuration Process
Before you begin configuring your Hub, make sure GPS/Location is active on your smartphone and that you are connected to a 2.4GHz Wi-Fi network, as the device will not work on 5GHz networks. Afterwards, follow the steps below: 1) Continuously press the button on the HUB for about 5 seconds; 2) Press the WPS bu…
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53012 - Wi-Fi Socket - I have not received the e-mail confirmation with the code
This e-mail is automatically sent to your inbox. If it is not there, you might want to check your spam folder. If you still can't find it, please check that the address you entered is correct and valid. If you've located the code, make sure to insert it into the Chacon Home app as soon as possible, as the code is…
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53012 - Wi-Fi Socket - Is it possible to have the "CHACON Home" application on 2 different devices?
Yes, that is possible. You simply need to restart the recognition procedure on the second device in order to be able to control your sockets with it.
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01-What is the DiO one & my Chacon app?
The DiO one & my Chacon apps work on most iOS and Android smartphones and tablets. It allows remote control and adjustment of light bulbs compatible with AwoX-EGLO technologies.
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DiOCam+ Series - IP Camera - How do I share my DiOCam+ with another person?
To share your DiOCam+ with someone else camera, please proceed as follows: 1- Create a new DiOCam+ account on the second phone, with an e-mail address that is different from that was used for the first account; 2- Using the primary account, invite a friend (the new account) by clicking on the “Friends” tab and in…
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DiO HUB+ - Configuring a roller shutter motor (MVR-Series) with your DiO HUB+
In order to configure a roller shutter motor with your DiO HUB+, you should follow the steps below: 1) Press the ON button on the remote that is included with the motor for around 5 seconds, until the motor does its back and forth movement. This indicates that the programming mode is now active; 2) In the app, on…
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IPCAM Series - IP Camera - I cannot find the QR code in the instructions
The QR code is provided by the application itself and appears on your smartphone screen. Put it in front of the camera, approximately 15 cm away, until you get a sound signal. This will confirm the installation.
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MVR Series - Roller Shutter Motor - Can I use the DiO shutter module with the existing wired switch?
Most wired switches do not automatically return to the neutral position after raising/lowering. This is why we do not recommend installing a wired switch in parallel with a radio module for roller shutters, to avoid parallel commands and risking the motor overheating. If it is still important to control your shutt…
