53012 - Wi-Fi socket - Are the programs active if the Wi-Fi has been cut off?
The program is stored in the memory of the socket. If the Wi-Fi is disconnected, it will continue activate and deactivate the programs as intended.
53012 - Wi-Fi Socket - I have forgotten my username and password
Unfortunately, we cannot access your account to recover your log-in credentials and personal details. If your have forgotten your username and password, you should: 1) Create a new account with a new e-mail address and a new password; 2) Reinstall your receivers;
53012 - Wi-Fi socket - Can't establish a connection from the outside via 3G / 4G
Any access to your sockets from the outside (using a mobile 3G or 4G network) still has to go through your internet router in order to communicate with the sockets. If they operate as intended while using the Wi-Fi network at home, the problem is probably not related to the sockets themselves, but to your internet ro…
53012 - Wi-Fi Socket - Is it possible to have the "CHACON Home" application on 2 different devices?
Yes, that is possible. You simply need to restart the recognition procedure on the second device in order to be able to control your sockets with it.
53012 - Wi-Fi Socket - I have not received the e-mail confirmation with the code
This e-mail is automatically sent to your inbox. If it is not there, you might want to check your spam folder. If you still can't find it, please check that the address you entered is correct and valid. If you've located the code, make sure to insert it into the Chacon Home app as soon as possible, as the code is…
53012 - Wi-Fi Socket - Is the socket program saved in case of a power cut?
In case of a power cut, the socket will save its internal programming. When the current resumes, it will not be necessary to restart the connection through the application. The connection will be established automatically.
53012 - Wi-Fi socket - Is it compatible with the TuyaSmart application?
No, our Wi-Fi socket is not compatible with the TuyaSmart application.
34940 - 34942 - 34943 - GSM Alarm System - Is it possible to link the elements of a 34943 kit so that they function with a 34942 alarm already installed?
These two ranges are compatible, so yes, it is possible.
54021 - Digital timer - My screen does not switch on
If your screen does not switch on: - Connect the timer to the power for a few hours before using it; - Then press the “Reset” button;
DiO Wi-Fi Videophones - Which doorbells are compatible with by DiO Wi-Fi videophone?
All the doorbells of the DiO brand are compatible with the DiO video phone.
