10 - Can I use a dimmer with SmartLIGHT mesh?
The existing dimmers are not compatible with the AwoX connected bulbs which have their own mechanism for managing the variation of light intensity.
34543 - Wireless Camera - Can I use this kit without internet connection?
Yes, you can use this kit without internet connection due to its nature. It will work perfectly in local mode.
53012 - Wi-Fi Socket - I have forgotten my username and password
Unfortunately, we cannot access your account to recover your log-in credentials and personal details. If your have forgotten your username and password, you should: 1) Create a new account with a new e-mail address and a new password; 2) Reinstall your receivers;
34890 - 2-wire Videophone - Can I add an additional outdoor terminal?
It is possible for you to add an additional outdoor terminal, however, our outdoor terminals are not available separately. If you wish to install a second one, you will then have to obtain another kit to get access to its camera.
ED-CA-04 - IP Camera - I am no longer receiving any notifications
If you can access your camera's images and recordings, the camera is properly installed and the notifications could be blocked by your internet router. You can firstly disconnect from the power for few minutes, and then reconnect it. Also try to restart your internet router and check its notification settings. If…
53012 - Wi-Fi Socket - Is the socket program saved in case of a power cut?
In case of a power cut, the socket will save its internal programming. When the current resumes, it will not be necessary to restart the connection through the application. The connection will be established automatically.
11 - Are the PLCs for controlling the SmartLIGHT mesh lamps available?
APIs are not available to the general public.
34890 - 2 Wire Videophone - Can I add an additional screen?
Unfortunately, it is not possible to add an additional screen to this model.
53012 - Wi-Fi socket - Is it compatible with the TuyaSmart application?
No, our Wi-Fi socket is not compatible with the TuyaSmart application.
DiO HomeBox & DiOHUB - When installing my HomeBox or HUB, I get a message saying "This Mac address is already used by another user". What can I do?
In this case, your HomeBox or DiO HUB must be reset at a server level. In order to do this, please send us the Mac address of your device using the contact form available at chacon.com/support and we will confirm the reset within 24 working hours.
