53012 - Wi-Fi Socket - I have forgotten my username and password
Unfortunately, we cannot access your account to recover your log-in credentials and personal details. If your have forgotten your username and password, you should: 1) Create a new account with a new e-mail address and a new password; 2) Reinstall your receivers;
10 - Can I use a dimmer with SmartLIGHT mesh?
The existing dimmers are not compatible with the AwoX connected bulbs which have their own mechanism for managing the variation of light intensity.
34890 - 2-wire Videophone - Can I add an additional outdoor terminal?
It is possible for you to add an additional outdoor terminal, however, our outdoor terminals are not available separately. If you wish to install a second one, you will then have to obtain another kit to get access to its camera.
34953 - Smoke detector - Can I use another detector with my current connector?
For security reasons, connectors are different for each detector model. As such, it won't be possible to use a different detector model on your old connectors. If you want to replace a smoke detector, you will then have to use the new connector provided with the kit.
53012 - Wi-Fi Socket - Is the socket program saved in case of a power cut?
In case of a power cut, the socket will save its internal programming. When the current resumes, it will not be necessary to restart the connection through the application. The connection will be established automatically.
34543 - Wireless Camera - Can I use this kit without internet connection?
Yes, you can use this kit without internet connection due to its nature. It will work perfectly in local mode.
34543 - Wireless Camera - Can I connect an external hard disk to it?
It is completely possible to connect an external hard disk (capacity up to 2 TB) to your camera. In order to do so, use the USB port at the back of the screen.
ED-CA-04 - IP Camera - I am no longer receiving any notifications
If you can access your camera's images and recordings, the camera is properly installed and the notifications could be blocked by your internet router. You can firstly disconnect from the power for few minutes, and then reconnect it. Also try to restart your internet router and check its notification settings. If…
09 - Add an EGLO PLUG PLUS in the SmartCONTROL app
You're using demo endpoint of Iframely API commercially. Max-width is limited to 320px. Please get your own API key at
53012 - Wi-Fi socket - Is it compatible with the TuyaSmart application?
No, our Wi-Fi socket is not compatible with the TuyaSmart application.
