DiO HomeBox & DiOHUB - When installing my HomeBox or HUB, I get a message saying "This Mac address is already used by another user". What can I do?
In this case, your HomeBox or DiO HUB must be reset at a server level. In order to do this, please send us the Mac address of your device using the contact form available at chacon.com/support and we will confirm the reset within 24 working hours.
DiO Wi-Fi Videophones - Is the DiO Wi-Fi videophone compatible with the DiO HomeBox?
No, this model is not compatible with the DiO Homebox.
MVR Series - Roller Shutter Motor - The octagonal adaptor provided with the DiO shutter motor does not go into the tube of my shutter
Most roller shutters are installed on an octagonal-shaped tube, compatible with our DiO motors. If, however, the DiO motor is not compatible with your tube, there are two possible solutions: 1) You can contact a professional who may be able to adapt your installation; 2) Alternatively, you can buy a new octagona…
07 - Problem of association of a SmartPEBBLE to a Mesh lighting system
The SmartPEBBLE in its factory version is not compatible with Bluetooth Mesh lamps and remains "locked". We have therefore integrated a feature to unlock the SmartPEBBLE in our application: * First make sure that your Bluetooth Mesh lamp is up to date via the " Updates " menu. If it is not, update it. * Once …
11 - Are the PLCs for controlling the SmartLIGHT mesh lamps available?
APIs are not available to the general public.
53012 - Wi-Fi timer switch - What is the "router restart" function for?
The "router restart" function allows you to re-establish the link between the socket and the router if it is cut off
53012 - Wi-Fi Socket - I have not received the e-mail confirmation with the code
This e-mail is automatically sent to your inbox. If it is not there, you might want to check your spam folder. If you still can't find it, please check that the address you entered is correct and valid. If you've located the code, make sure to insert it into the Chacon Home app as soon as possible, as the code is…
08 - Programming the switching on and off of the lamps
Can SmartLIGHT mesh be programmed to turn on and off? A SmartLIGHT mesh bulb can have up to 5 on/off programs per day, with a weekly or monthly recurring program. Is it possible to simulate a presence with SmartLIGHT mesh on and off during an absence? By using the 5 switch-on and switch-off programs, it is pos…
34940 - 34942 - GSM Alarm System - Configuration of the sensors for the GSM Alarm
To configure the sensors you must: 1) With the alarm disarmed, type in the base code (1234). If you have changed it, type your chosen code; 2) Then press the "microphone" key on the main unit, effectively setting it to "learn" mode; 3) Within 30 seconds, activate your desired receiver/sensor without it being put…
IPCAM Series - IP Camera - What's the recording time?
What's the recording time? - When detecting motion, the camera will record for 1 minute. - If no motion is detected, the camera will not record. You can also trigger manual recording by clicking on the camera icon within the app.
