ED-CA-04 - IP Camera - I am no longer receiving any notifications
If you can access your camera's images and recordings, the camera is properly installed and the notifications could be blocked by your internet router. You can firstly disconnect from the power for few minutes, and then reconnect it. Also try to restart your internet router and check its notification settings. If…
34953 - Smoke detector - Can I use another detector with my current connector?
For security reasons, connectors are different for each detector model. As such, it won't be possible to use a different detector model on your old connectors. If you want to replace a smoke detector, you will then have to use the new connector provided with the kit.
Can the DiO receivers operate at 24V?
No, the DiO modules are provided to be used at 230V, so they do not operate at 24V.
DiO Wi-Fi Videophones - Which doorbells are compatible with by DiO Wi-Fi videophone?
All the doorbells of the DiO brand are compatible with the DiO video phone.
03 - Associate your lamps with a remote control (without using the SmartCONTROL app)
First of all, make sure that your lamp is in a reset state (lights up red). Otherwise, please follow the reset procedure : How to pair a lamp with the remote control ? You're using demo endpoint of Iframely API commercially. Max-width is limited to 320px. Please get your own API key at How to pair a second lamp w…
10 - Can I use a dimmer with SmartLIGHT mesh?
The existing dimmers are not compatible with the AwoX connected bulbs which have their own mechanism for managing the variation of light intensity.
54021 - Digital timer - My screen does not switch on
If your screen does not switch on: - Connect the timer to the power for a few hours before using it; - Then press the “Reset” button;
IPCAM Series - IP Camera - Is it necessary to format the SD card in order to delete recording history?
By default, the camera will overwrite the oldest recording with the newest if there is not enough space available. If, however, you wish to manually delete your recording history, however, it is necessary to format the SD card.
34543 - Wireless Camera - Can I connect an external hard disk to it?
It is completely possible to connect an external hard disk (capacity up to 2 TB) to your camera. In order to do so, use the USB port at the back of the screen.
08 - Programming the switching on and off of the lamps
Can SmartLIGHT mesh be programmed to turn on and off? A SmartLIGHT mesh bulb can have up to 5 on/off programs per day, with a weekly or monthly recurring program. Is it possible to simulate a presence with SmartLIGHT mesh on and off during an absence? By using the 5 switch-on and switch-off programs, it is pos…
