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34890 - 2-wire Videophone - Can I add an additional outdoor terminal?
It is possible for you to add an additional outdoor terminal, however, our outdoor terminals are not available separately. If you wish to install a second one, you will then have to obtain another kit to get access to its camera.
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13 - Safety of Wi-Fi products
The issue of security of Wi-Fi products has two aspects: security during initial configuration and security in the daily use of the device. With regard to the initial configuration : * The password for the Wi-Fi access point is encrypted when it is transmitted from the phone to the device being configured. * Al…
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DiO HomeBox & DiOHUB - When installing my HomeBox or HUB, I get a message saying "This Mac address is already used by another user". What can I do?
In this case, your HomeBox or DiO HUB must be reset at a server level. In order to do this, please send us the Mac address of your device using the contact form available at chacon.com/support and we will confirm the reset within 24 working hours.
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53012 - Wi-Fi socket - Can't establish a connection from the outside via 3G / 4G
Any access to your sockets from the outside (using a mobile 3G or 4G network) still has to go through your internet router in order to communicate with the sockets. If they operate as intended while using the Wi-Fi network at home, the problem is probably not related to the sockets themselves, but to your internet ro…
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IPCAM Series - IP Camera - Connection Loss
If your camera has lost its connection and won't connect again, you can try to reset it and reinstall it again - Wait for 15 minutes between the reset and reinstallation. Retry several times if necessary. Check that your camera is properly positioned in the radius of action of your Wi-Fi! If the problem persis…
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53012 - Wi-Fi Socket - I have forgotten my username and password
Unfortunately, we cannot access your account to recover your log-in credentials and personal details. If your have forgotten your username and password, you should: 1) Create a new account with a new e-mail address and a new password; 2) Reinstall your receivers;
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08 - Why choose a AwoX color instead of a white AwoX bulb ?
08 - Why choose a AwoX color instead of a white AwoX bulb ? Our light bulbs and color lightbulbs are also adjustable in white lighting: you can choose warm white or cold white and dim the intensity. By the way, it is possible to equip your home only with color bulbs to allow more decoration ambience through groupage…
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10 - Can I use a dimmer with SmartLIGHT mesh?
The existing dimmers are not compatible with the AwoX connected bulbs which have their own mechanism for managing the variation of light intensity.
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04 - Associate your lamps and remote control with the SmartCONTROL app
Sometimes, it is necessary to perform a remote control reset before adding it to the application : ~ Article : Reset the Mesh Bluetooth remote control ~ How to associate a new lamp with a group of lamps installed in the app ? You're using demo endpoint of Iframely API commercially. Max-width is limited to 320p…
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IPCAM Series - IP Camera - What's the recording time?
What's the recording time? - When detecting motion, the camera will record for 1 minute. - If no motion is detected, the camera will not record. You can also trigger manual recording by clicking on the camera icon within the app.
