09 - Add an EGLO PLUG PLUS in the SmartCONTROL app
You're using demo endpoint of Iframely API commercially. Max-width is limited to 320px. Please get your own API key at
05 - Replace a faulty or lost remote control
How to replace a faulty or lost remote ? You're using demo endpoint of Iframely API commercially. Max-width is limited to 320px. Please get your own API key at
MVR Series - Roller Shutter Motor - The octagonal adaptor provided with the DiO shutter motor does not go into the tube of my shutter
Most roller shutters are installed on an octagonal-shaped tube, compatible with our DiO motors. If, however, the DiO motor is not compatible with your tube, there are two possible solutions: 1) You can contact a professional who may be able to adapt your installation; 2) Alternatively, you can buy a new octagona…
Can the DiO receivers operate at 24V?
No, the DiO modules are provided to be used at 230V, so they do not operate at 24V.
DiO Wi-Fi Videophones - Can I supply the DiO Wi-Fi videophone with a power source other than 12/24 DC?
The DiO Wi-Fi videophone requires a 12/24V power supply, a transformer is provided in the kit to adapt to the proper voltage of 3.6V.
05 - What data is collected by AwoX?
When creating the account, we collect on our servers your name, email, password, date of creation of the account and the smartphone or tablet control (name, model, OS version). During product installation, we collect on our servers through the application the following information about Awox products or those of o…
53012 - Wi-Fi Socket - I have forgotten my username and password
Unfortunately, we cannot access your account to recover your log-in credentials and personal details. If your have forgotten your username and password, you should: 1) Create a new account with a new e-mail address and a new password; 2) Reinstall your receivers;
34940 - 34942 - GSM Alarm System - Password Reset
1) Turn your alarm off and then on again and wait for around 10 seconds; 2) Insert the password reset code (12341234); 3) Press the "Disarm" button for 5 seconds, until the alarm beeps twice.
08 - Programming the switching on and off of the lamps
Can SmartLIGHT mesh be programmed to turn on and off? A SmartLIGHT mesh bulb can have up to 5 on/off programs per day, with a weekly or monthly recurring program. Is it possible to simulate a presence with SmartLIGHT mesh on and off during an absence? By using the 5 switch-on and switch-off programs, it is pos…
53012 - Wi-Fi socket - Is it compatible with the TuyaSmart application?
No, our Wi-Fi socket is not compatible with the TuyaSmart application.
