32180 - Bulb holder - How do I connect a bulb holder?
To connect your bulb holder and create your personalised light fitting, follow the steps below: 1) Unscrew the upper part; 2) Unscrew the plastic bulb holder from the metal protection; 3) Remove the two side tabs of the plastic bulb holder to separate the 2 parts; 4) Insert and reconnect the power supply cables…
34890 - 2-wire Videophone - Can I add an additional outdoor terminal?
It is possible for you to add an additional outdoor terminal, however, our outdoor terminals are not available separately. If you wish to install a second one, you will then have to obtain another kit to get access to its camera.
08 - Programming the switching on and off of the lamps
Can SmartLIGHT mesh be programmed to turn on and off? A SmartLIGHT mesh bulb can have up to 5 on/off programs per day, with a weekly or monthly recurring program. Is it possible to simulate a presence with SmartLIGHT mesh on and off during an absence? By using the 5 switch-on and switch-off programs, it is pos…
53012 - Wi-Fi timer switch - What is the "router restart" function for?
The "router restart" function allows you to re-establish the link between the socket and the router if it is cut off
53012 - Wi-Fi Socket - I have changed internet provider and my sockets no longer connect
If your sockets were working before the switch, they are probably not the cause of the problem. You may have to contact your internet provider to check the settings of your new internet router. Here are a few notes you should pay attention to: a) Check your password, this cannot exceed 32 characters; b) Che…
34940 - 34942 - GSM Alarm System - Configuration of the sensors for the GSM Alarm
To configure the sensors you must: 1) With the alarm disarmed, type in the base code (1234). If you have changed it, type your chosen code; 2) Then press the "microphone" key on the main unit, effectively setting it to "learn" mode; 3) Within 30 seconds, activate your desired receiver/sensor without it being put…
34543 - Wireless Camera - Can I use this kit without internet connection?
Yes, you can use this kit without internet connection due to its nature. It will work perfectly in local mode.
What is the lifetime of batteries of the DiO products?
Lifetime of the battery in DiO products (switches, remote controls, detectors, etc.) is approximately 2 years of normal use. Bad battery quality may have a significant effect on decreasing this battery life and, vice versa, high quality batteries may increase service life.
MVR Series - Roller Shutter Motor - The octagonal adaptor provided with the DiO shutter motor does not go into the tube of my shutter
Most roller shutters are installed on an octagonal-shaped tube, compatible with our DiO motors. If, however, the DiO motor is not compatible with your tube, there are two possible solutions: 1) You can contact a professional who may be able to adapt your installation; 2) Alternatively, you can buy a new octagona…
IPCAM Series - IP Camera - No notifications on my smartphone
If you're not receiving any notifications on your smartphone, try following the steps below: 1) Access your camera via the app and click on the options menu (3 dots) at the top of the screen on your smartphone. 2) Once there, select “notifications” in the menu and activate them; 3) Activate the "sound" option in t…
