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MVR Series - Roller Shutter Motor - The octagonal adaptor provided with the DiO shutter motor does not go into the tube of my shutter
Most roller shutters are installed on an octagonal-shaped tube, compatible with our DiO motors. If, however, the DiO motor is not compatible with your tube, there are two possible solutions: 1) You can contact a professional who may be able to adapt your installation; 2) Alternatively, you can buy a new octagona…
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GSM/SMS Alarm System - What alarm is compatible with which application?
Please find below your applications compatible with each reference: 34948/34949: - “AW1 Alarm” application - Compatible with camera 34970 IP 116 (version 1) 34970 Camera IP116: - “IP116 Camera” application - Recording function on SD card 34948/34949-V2: - “WiFi Control Alarm” application - Compatible w…
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34953 - Smoke detector - Can I use another detector with my current connector?
For security reasons, connectors are different for each detector model. As such, it won't be possible to use a different detector model on your old connectors. If you want to replace a smoke detector, you will then have to use the new connector provided with the kit.
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34940 - 34942 - GSM Alarm System - My main unit and my smartphone are not communicating
If your main unit and your phone are no longer communicating, try fully resetting your alarm. In order to do so, follow the steps below: 1) Turn your alarm off and then turn it on again. Wait for around 5 seconds. 2) Insert the reset code (88008800) using the keypad on the main unit. 3) Press the “Disarm” button f…
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04 - Can I install the DiO one/my Chacon application on multiple devices?
The DiO one/my Chacon application can be installed on several devices in the same house. AwoX has set up through cloud service the sharing of preferences between different devices or users in the house.
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08 - Programming the switching on and off of the lamps
Can SmartLIGHT mesh be programmed to turn on and off? A SmartLIGHT mesh bulb can have up to 5 on/off programs per day, with a weekly or monthly recurring program. Is it possible to simulate a presence with SmartLIGHT mesh on and off during an absence? By using the 5 switch-on and switch-off programs, it is pos…
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ED-CA-04 - IP Camera - I am no longer receiving any notifications
If you can access your camera's images and recordings, the camera is properly installed and the notifications could be blocked by your internet router. You can firstly disconnect from the power for few minutes, and then reconnect it. Also try to restart your internet router and check its notification settings. If…
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My light does not switch off completely when it is connected to a DiO micro-module
With certain LED bulbs, it may be that a residual current is not correctly managed by the bulb, which causes flashing or continuous very dim lighting. In this case, please connect a parallel bypass to your bulb that will absorb this residual current. The bypass (ref. 54518 ) is available from our webstore at chaco…
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IPCAM Series - IP Camera - Is it necessary to format the SD card in order to delete recording history?
By default, the camera will overwrite the oldest recording with the newest if there is not enough space available. If, however, you wish to manually delete your recording history, however, it is necessary to format the SD card.
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DiO Wi-Fi Videophones - How many DiO modules or sockets can I control with the DiO Wi-Fi videophone?
You can control as many receivers as you want with the button located on the exterior unit and/or the 3 buttons available in the videophone interface in the DiOCam+ application. Always make sure to respect the distances between the videophone and the DiO receivers (maximum 50m outdoors). The receivers installed…
