I have to put my remote control 5cm from my receiver for it to function, what is the problem?
This is most often due to interference or the battery. Start by replacing the battery of your remote control unit or wireless switch. If the problem has not been resolved, please reinstall your receiver by pressing the learn button on the receiver for 6-10 seconds until the LED starts to flash rapidly, release …
53012 - Wi-Fi Socket - I have changed internet provider and my sockets no longer connect
If your sockets were working before the switch, they are probably not the cause of the problem. You may have to contact your internet provider to check the settings of your new internet router. Here are a few notes you should pay attention to: a) Check your password, this cannot exceed 32 characters; b) Che…
10 - Can I use a dimmer with SmartLIGHT mesh?
The existing dimmers are not compatible with the AwoX connected bulbs which have their own mechanism for managing the variation of light intensity.
34890 - 2 Wire Videophone - No picture - No sound - Constant ringing
It's possible that the source of the issue resides in the cables you used for the installation. Test your videophone with new cables and see if the issue persists. Always keep in mind that the minimum cross-section must be 1.5mm2 for each cable . If the problem is resolved, adapt your installation. if not, you c…
DiO Wi-Fi Videophones - IP Videophone - Is the messaging function available on the DiO Wi-Fi videophone?
As owner of the videophone, it is possible for you to record a message (via the DiOCam+ application, under the settings > leave a message menu) which will be activated if you have a visitor when you are away. You can use this, for example, to inform delivery personnel where they can leave a package. Keep in mind, ho…
DiO Wi-Fi Videophones - Which doorbells are compatible with by DiO Wi-Fi videophone?
All the doorbells of the DiO brand are compatible with the DiO video phone.
IPCAM Series - IP Camera - Is it necessary to format the SD card in order to delete recording history?
By default, the camera will overwrite the oldest recording with the newest if there is not enough space available. If, however, you wish to manually delete your recording history, however, it is necessary to format the SD card.
IPCAM Series - IP Camera - No connection with my smartphone
If you cannot connect with your smartphone, you may want to try the following steps: 1) Reset the camera(s) from within the application and restart the complete initialisation of them; 2) Check that your camera is properly positioned inside the radius of action of your Wi-Fi network; 3) Completely delete them from…
34940 - 34942 - GSM Alarm System - My main unit and my smartphone are not communicating
If your main unit and your phone are no longer communicating, try fully resetting your alarm. In order to do so, follow the steps below: 1) Turn your alarm off and then turn it on again. Wait for around 5 seconds. 2) Insert the reset code (88008800) using the keypad on the main unit. 3) Press the “Disarm” button f…
34940 - 34942 - GSM Alarm System - Configuration of the sensors for the GSM Alarm
To configure the sensors you must: 1) With the alarm disarmed, type in the base code (1234). If you have changed it, type your chosen code; 2) Then press the "microphone" key on the main unit, effectively setting it to "learn" mode; 3) Within 30 seconds, activate your desired receiver/sensor without it being put…
