53012 - Wi-Fi socket - Is it compatible with the TuyaSmart application?
No, our Wi-Fi socket is not compatible with the TuyaSmart application.
10 - Can I use a dimmer with SmartLIGHT mesh?
The existing dimmers are not compatible with the AwoX connected bulbs which have their own mechanism for managing the variation of light intensity.
34940 - 34942 - 34943 - GSM Alarm System - Is it possible to link the elements of a 34943 kit so that they function with a 34942 alarm already installed?
These two ranges are compatible, so yes, it is possible.
34940 - 34942 - GSM Alarm System - My main unit and my smartphone are not communicating
If your main unit and your phone are no longer communicating, try fully resetting your alarm. In order to do so, follow the steps below: 1) Turn your alarm off and then turn it on again. Wait for around 5 seconds. 2) Insert the reset code (88008800) using the keypad on the main unit. 3) Press the “Disarm” button f…
IPCAM Series - IP Camera - No connection with my smartphone
If you cannot connect with your smartphone, you may want to try the following steps: 1) Reset the camera(s) from within the application and restart the complete initialisation of them; 2) Check that your camera is properly positioned inside the radius of action of your Wi-Fi network; 3) Completely delete them from…
IPCAM Series - IP Camera - I receive the message: "your connection is not free of charge"
The message "your connection is not free of charge" is not related to the camera but to your mobile subscription. If you do not have a monthly phone plan or you use mobile internet data (4G / 3G) beyond the limits of your plan, the operator will warn you that you can be billed for this. This depends on your subsc…
11 - Are the PLCs for controlling the SmartLIGHT mesh lamps available?
APIs are not available to the general public.
34940 - 34942 - GSM Alarm System - Configuration of the sensors for the GSM Alarm
To configure the sensors you must: 1) With the alarm disarmed, type in the base code (1234). If you have changed it, type your chosen code; 2) Then press the "microphone" key on the main unit, effectively setting it to "learn" mode; 3) Within 30 seconds, activate your desired receiver/sensor without it being put…
In case of a power cut, do I have to reprogram my DiO receivers?
The internal memory of the DiO receivers allows your installation to be saved in case of power cut, even if this last for several months, so you shouldn't have to reprogram them after such an event.
06 - Is the data collected by AwoX secure?
Your data is primarily stored on servers with state-of-the-art security equipment and advanced security techniques and procedures. Access is strictly restricted and requires a variety of security checks, consisting of security personnel, security locks and biometric readers. Remote access to these servers is severely…
