I have to put my remote control 5cm from my receiver for it to function, what is the problem?
This is most often due to interference or the battery. Start by replacing the battery of your remote control unit or wireless switch. If the problem has not been resolved, please reinstall your receiver by pressing the learn button on the receiver for 6-10 seconds until the LED starts to flash rapidly, release …
53012 - Wi-Fi Socket - I have changed internet provider and my sockets no longer connect
If your sockets were working before the switch, they are probably not the cause of the problem. You may have to contact your internet provider to check the settings of your new internet router. Here are a few notes you should pay attention to: a) Check your password, this cannot exceed 32 characters; b) Che…
DiO Wi-Fi Videophones - IP Videophone - Is the messaging function available on the DiO Wi-Fi videophone?
As owner of the videophone, it is possible for you to record a message (via the DiOCam+ application, under the settings > leave a message menu) which will be activated if you have a visitor when you are away. You can use this, for example, to inform delivery personnel where they can leave a package. Keep in mind, ho…
53012 - Wi-Fi timer switch - What is the "router restart" function for?
The "router restart" function allows you to re-establish the link between the socket and the router if it is cut off
IPCAM Series - IP Camera - No connection with my smartphone
If you cannot connect with your smartphone, you may want to try the following steps: 1) Reset the camera(s) from within the application and restart the complete initialisation of them; 2) Check that your camera is properly positioned inside the radius of action of your Wi-Fi network; 3) Completely delete them from…
IPCAM Series - IP Camera - Connection Loss
If your camera has lost its connection and won't connect again, you can try to reset it and reinstall it again - Wait for 15 minutes between the reset and reinstallation. Retry several times if necessary. Check that your camera is properly positioned in the radius of action of your Wi-Fi! If the problem persis…
34940 - 34942 - GSM Alarm System - My main unit and my smartphone are not communicating
If your main unit and your phone are no longer communicating, try fully resetting your alarm. In order to do so, follow the steps below: 1) Turn your alarm off and then turn it on again. Wait for around 5 seconds. 2) Insert the reset code (88008800) using the keypad on the main unit. 3) Press the “Disarm” button f…
34890 - 2 Wire Videophone - No picture - No sound - Constant ringing
It's possible that the source of the issue resides in the cables you used for the installation. Test your videophone with new cables and see if the issue persists. Always keep in mind that the minimum cross-section must be 1.5mm2 for each cable . If the problem is resolved, adapt your installation. if not, you c…
34890 - 2-Wire IP Videophone - Wi-Fi connection problem
In case there is a problem with the Wi-Fi connection, here are a few things you can do to check it: For 4 and 5, you may need to check with your Internet Services Provider 1) Reset your device and restart the installation; 2) Check the distance between your screen and your router; 3) Avoid interference with o…
IPCAM Series - IP Camera - I receive the message: "your connection is not free of charge"
The message "your connection is not free of charge" is not related to the camera but to your mobile subscription. If you do not have a monthly phone plan or you use mobile internet data (4G / 3G) beyond the limits of your plan, the operator will warn you that you can be billed for this. This depends on your subsc…
