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53012 - Wi-Fi socket - Is it compatible with the TuyaSmart application?
No, our Wi-Fi socket is not compatible with the TuyaSmart application.
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How do I change the e-mail address of my connect.getdio.me account?
For security reasons, it is not possible for you to change the e-mail address linked to a user account by yourself. This does not mean, however, that you must have your account deleted. Simply contact us via chacon.com/support with information relating to your account, MAC address and your new e-mail address and we …
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11 - Are the PLCs for controlling the SmartLIGHT mesh lamps available?
APIs are not available to the general public.
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DiO Wi-Fi Videophones - Can I supply the DiO Wi-Fi videophone with a power source other than 12/24 DC?
The DiO Wi-Fi videophone requires a 12/24V power supply, a transformer is provided in the kit to adapt to the proper voltage of 3.6V.
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DiO Wi-Fi Videophones - Is the DiO Wi-Fi videophone compatible with the DiO HomeBox?
No, this model is not compatible with the DiO Homebox.
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06 - Is the data collected by AwoX secure?
Your data is primarily stored on servers with state-of-the-art security equipment and advanced security techniques and procedures. Access is strictly restricted and requires a variety of security checks, consisting of security personnel, security locks and biometric readers. Remote access to these servers is severely…
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12 - What else does a SmartLIGHT Mesh bulb bring?
A SmartLIGHT mesh bulb uses Bluetooth mesh technology. Bluetooth mesh technology is based on the standardised Bluetooth Low Energy protocol to which AwoX has added its technology to bring new features such as : * A secure Bluetooth connection * Extended reach throughout the house if enough bulbs are available …
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34890 - 2-Wire IP Videophone - External button remains locked
If your button is locked, you can try to apply a bit of electronic-safe lubricant (such as WD-40) in order to resolve the problem. If this is not the case, you can have your device completely repaired by your reseller. Within the guarantee period, this can also be rectified by an inspection and quick repair in our …
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IPCAM Series - IP Camera - I receive the message: "your connection is not free of charge"
The message "your connection is not free of charge" is not related to the camera but to your mobile subscription. If you do not have a monthly phone plan or you use mobile internet data (4G / 3G) beyond the limits of your plan, the operator will warn you that you can be billed for this. This depends on your subsc…
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34890 - 2-Wire IP Videophone - Wi-Fi connection problem
In case there is a problem with the Wi-Fi connection, here are a few things you can do to check it: For 4 and 5, you may need to check with your Internet Services Provider 1) Reset your device and restart the installation; 2) Check the distance between your screen and your router; 3) Avoid interference with o…
