12 - What else does a SmartLIGHT Mesh bulb bring?
A SmartLIGHT mesh bulb uses Bluetooth mesh technology. Bluetooth mesh technology is based on the standardised Bluetooth Low Energy protocol to which AwoX has added its technology to bring new features such as : * A secure Bluetooth connection * Extended reach throughout the house if enough bulbs are available …
34890 - 2-Wire IP Videophone - Wi-Fi connection problem
In case there is a problem with the Wi-Fi connection, here are a few things you can do to check it: For 4 and 5, you may need to check with your Internet Services Provider 1) Reset your device and restart the installation; 2) Check the distance between your screen and your router; 3) Avoid interference with o…
IPCAM Series - IP Camera - No connection with my smartphone
If you cannot connect with your smartphone, you may want to try the following steps: 1) Reset the camera(s) from within the application and restart the complete initialisation of them; 2) Check that your camera is properly positioned inside the radius of action of your Wi-Fi network; 3) Completely delete them from…
04 - Can I install the DiO one/my Chacon application on multiple devices?
The DiO one/my Chacon application can be installed on several devices in the same house. AwoX has set up through cloud service the sharing of preferences between different devices or users in the house.
34547 - 34548 - IP Camera - No connection after internet router change
If you change your the internet router, it's possible that you may lose your connection to the camera. In this case, it may be necessary to reset the camera, remove them from the app and restart install process. Warning: After each reset, wait for 15 min before reinstalling If you're facing this issue with sever…
IPCAM Series - IP Camera - Connection Loss
If your camera has lost its connection and won't connect again, you can try to reset it and reinstall it again - Wait for 15 minutes between the reset and reinstallation. Retry several times if necessary. Check that your camera is properly positioned in the radius of action of your Wi-Fi! If the problem persis…
05 - Why does the application require the creation of an account?
The creation of an account has become mandatory since the launch of the Ampoule mesh range to ensure the security of the Bluetooth mesh network. Having a single account for a home also allows the sharing of user preferences within the same household.
34890 - 2 Wire Videophone - No picture - No sound - Constant ringing
It's possible that the source of the issue resides in the cables you used for the installation. Test your videophone with new cables and see if the issue persists. Always keep in mind that the minimum cross-section must be 1.5mm2 for each cable . If the problem is resolved, adapt your installation. if not, you c…
Can I add a wireless switch to an existing wired intercom installation?
You can actually create an intercom or add a switch to an intercom system without disconnecting the cable, the installation will then be the following: - On the first existing switch: install the mico-module receiver (54515 for DiO 1.0 / ED-LI-08 for DiO 2.0) which will be connected to the switch, to the light and…
IPCAM Series - IP Camera - I receive the message: "your connection is not free of charge"
The message "your connection is not free of charge" is not related to the camera but to your mobile subscription. If you do not have a monthly phone plan or you use mobile internet data (4G / 3G) beyond the limits of your plan, the operator will warn you that you can be billed for this. This depends on your subsc…
