53012 - Wi-Fi Socket - Can I give the socket a fixed IP address using the app?
It will not be possible to give the socket a fixed IP address using the app. These sockets work solely with the Chacon Home app.
05 - Why does the application require the creation of an account?
The creation of an account has become mandatory since the launch of the Ampoule mesh range to ensure the security of the Bluetooth mesh network. Having a single account for a home also allows the sharing of user preferences within the same household.
DiO Wi-Fi Videophones - Is the DiO Wi-Fi videophone compatible with the DiO HomeBox?
No, this model is not compatible with the DiO Homebox.
06 - Is the data collected by AwoX secure?
Your data is primarily stored on servers with state-of-the-art security equipment and advanced security techniques and procedures. Access is strictly restricted and requires a variety of security checks, consisting of security personnel, security locks and biometric readers. Remote access to these servers is severely…
34940 - 34942 - GSM Alarm System - What type of SIM card can I install in my alarm?
You can install any model of SIM card, the brand is not important. Please take into account, when choosing your SIM card, that the main unit will only operate with calls and messages. You can choose between a subscription and a pay-as-you-go card - both are compatible.
MVR Series - Roller Shutter Motor - How do I choose the right motor for my shutter?
To choose the right motor, you first have to check the diameter of your shutter's tube. For a diameter of 60mm, you have 3 types of motor: - The MVR-60-10RF (10Nm-115W), suitable for shutters with a maximum area of 3m2 of aluminium and PVC or 1.5m2 of wood - The MVR-60-20RF (20Nm-165W), suitable for shutters w…
34940 - 34942 - GSM Alarm System - Resetting the Alarm
In order to reset your Alarm, follow the steps below: 1) Turn your alarm off and then on again. Wait for a period of around 10 seconds; 2) Insert the reset code (88008800); 3) Press the "Disarm" button for 5 seconds, until the alarm beeps twice. You have successfully reset your alarm.
10 - Configure an EGLO PLUG PLUS with Google Home or Amazon Alexa
Configure an EGLO PLUG PLUS with Google Home : You're using demo endpoint of Iframely API commercially. Max-width is limited to 320px. Please get your own API key at If you have already configured your Google Home Pod, pass the video until 1:50 Configure an EGLO PLUG PLUS with Amazon Alexa : You're u…
34543 - Wireless Camera - Can I use this kit without internet connection?
Yes, you can use this kit without internet connection due to its nature. It will work perfectly in local mode.
05 - Start slow blink mode
* Execute the following process electrically by means of a switch You're using demo endpoint of Iframely API commercially. Max-width is limited to 320px. Please get your own API key at
