53012 - Wi-Fi Socket - Can I give the socket a fixed IP address using the app?
It will not be possible to give the socket a fixed IP address using the app. These sockets work solely with the Chacon Home app.
34543 - Wireless Camera - Can I use this kit without internet connection?
Yes, you can use this kit without internet connection due to its nature. It will work perfectly in local mode.
MVR Series - Roller Shutter Motor - How do I choose the right motor for my shutter?
To choose the right motor, you first have to check the diameter of your shutter's tube. For a diameter of 60mm, you have 3 types of motor: - The MVR-60-10RF (10Nm-115W), suitable for shutters with a maximum area of 3m2 of aluminium and PVC or 1.5m2 of wood - The MVR-60-20RF (20Nm-165W), suitable for shutters w…
What is the lifetime of batteries of the DiO products?
Lifetime of the battery in DiO products (switches, remote controls, detectors, etc.) is approximately 2 years of normal use. Bad battery quality may have a significant effect on decreasing this battery life and, vice versa, high quality batteries may increase service life.
53012 - Wi-Fi socket - Are the programs active if the Wi-Fi has been cut off?
The program is stored in the memory of the socket. If the Wi-Fi is disconnected, it will continue activate and deactivate the programs as intended.
05 - Start slow blink mode
* Execute the following process electrically by means of a switch You're using demo endpoint of Iframely API commercially. Max-width is limited to 320px. Please get your own API key at
34940 - 34942 - GSM Alarm System - Phone not authorised
If you get this error, you may want to try to reset your alarm unit. In order to do so, follow the steps below: 1) Turn your alarm off and then on again. Wait for a period of around 10 seconds; 2) Insert the reset code (88008800); 3) Press the "Disarm" button for 5 seconds, until the alarm beeps twice. You ha…
DiO HomeBox & DiOHUB - When installing my HomeBox or HUB, I get a message saying "This Mac address is already used by another user". What can I do?
In this case, your HomeBox or DiO HUB must be reset at a server level. In order to do this, please send us the Mac address of your device using the contact form available at chacon.com/support and we will confirm the reset within 24 working hours.
34543 - Wireless Camera - Can I connect an external hard disk to it?
It is completely possible to connect an external hard disk (capacity up to 2 TB) to your camera. In order to do so, use the USB port at the back of the screen.
