53010 - Wi-Fi Neo socket - My Neo socket is no longer connecting, how do I reset it?
It is not possible to reset this type of socket. You can, however, try to: - Delete the app and restart the installation; - Test it, if possible, on another Wi-Fi connection if the problem persists; - Also check that your Wi-Fi is working properly at 2.4 GHz; - Consult your internet provider to change certain set…
03 - Can I share setup and preferences set in an app with others?
With a single user account for a home, all user configurations and preferences within the same home are automatically shared . For example, when a user changes the name of a light bulb or the room in which it is placed, another user connected to the same account will automatically see these changes on their sma…
03- Reset my wifi lamp
* Execute the following process electrically by means of a switch You're using demo endpoint of Iframely API commercially. Max-width is limited to 320px. Please get your own API key at
DiO HomeBox - What products can I control with my HomeBox?
All the receivers of the DiO 1.0, DiO 2.0 and edisio range are compatible with the DiO HomeBox. In fact, this box is compatible with 433MHz and 868MHz frequencies.
01 - I cannot add my WIFI product in the application
Below are troubleshooting solutions for your device discovery problem: 1. Did you restart your internet box ? Many internet boxes need to be restarted in order to add new devices properly. This often happens when they have not been restarted in a long time. Restart your box and try again to install your device. …
03 - Associate your lamps with a remote control (without using the SmartCONTROL app)
First of all, make sure that your lamp is in a reset state (lights up red). Otherwise, please follow the reset procedure : How to pair a lamp with the remote control ? You're using demo endpoint of Iframely API commercially. Max-width is limited to 320px. Please get your own API key at How to pair a second lamp w…
00 - User guide bulb and remote control
~ Direct link to the guide ~ <div style="max-width:320px;margin:auto;">
34949 - Wi-Fi Alarm System - No Wi-Fi connection
This could be due to diverse factors. A possible solution is to reset can the main unit. In order to do this, follow the steps below: 1) Hold down the [WiFi] button of the control panel for 7 seconds. You will hear a short beep after 3 seconds and then a long beep after 4 more seconds. 2) Once that happens, t…
04 - What is the extended range?
Mesh technology allows the bulbs to communicate with each other, in order to propagate the bulb-to-bulb signal in the habitat. Depending on the arrangement of bulbs in the house, if each bulb is within the range of another bulb (located within ten meters of each other), then an order (eg extinction or ignition) can…
The LED of my lighting module goes off after 5 seconds, is that normal?
This meaning depends on the module model. On module 54755 (old generation), this shows a fault at the bulb level. Check that your bulb is working without the module. On module 54855 (new generation), the LED actually goes off after 5 seconds to optimise standby consumption of the product.
